Cert IT Trainer Support
Support for the iPhone and iPad application
For help, a question correction, or a bug report, email app@gridcommand.ca. Please include the app version, device model, iOS version, certification name, and a short description of what happened.
App Store release preparation underwayCompatibility
Cert IT Trainer supports iPhone and iPad running iOS or iPadOS 17 or later.
Account access
No account or login is required. Version 1.0 stores progress locally on your device.
Report a question
While viewing a quiz question, use the report control to open a prefilled email draft with the question details.
Privacy
The app has no ads, analytics SDK, or tracking. Read the full Privacy Policy.
Common questions
How do I reset my progress?
Open Settings in Cert IT Trainer and choose the reset option. This clears locally stored progress and history.
How do I turn off study reminders?
Disable reminders from the app's Settings screen or open iOS Settings, choose Notifications, select Cert IT Trainer, and turn notifications off.
Why can an exam version or objective change?
Certification vendors revise exams regularly. Use the official study links shown in the app to confirm the current exam version and objectives.
How do custom quizzes work?
Custom quiz CSV files are imported and stored on your device. They are not uploaded. You can rename or delete imported banks from Custom Quizzes.
Can I recover progress after deleting the app?
Version 1.0 does not use an account or cloud sync. Deleting the app also removes its locally stored progress and custom quiz data.
Contact
Email: app@gridcommand.ca
Developer: Gridcommand, Canada